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T-Mobile customers report outage, can’t make calls or send text messages

T-Mobile customers across the U.S. say they can’t make summons or route text messages following an apparent outage — although portable data appears to be unaffected.

We tested with a T-Mobile phone in the office. Both calls to and from the T-Mobile phone flunked. When we tried to send a text message, it said the message could not be sent. The outage began around 3pm PT( 6pm ET ).

Users took to social media to complain about the outage. It’s not clear how many customers are affected, but consumers across the U.S. have said they are affected.

A T-Mobile support account said the cell giant has ” participated our designers and are working on a resolution .”

In a tweet two hours into the outage, chief executive John Legere acknowledged the outage, adding that the company has ” already started to see signals of recovery .”

T-Mobile is the third largest cell carrier after Verizon( which owns TechCrunch) and AT& T. The corporation had its proposed $26.5 billion consolidation with Sprint approved by the Federal Communications Commission, despite a river of state attorneys general lining up to block the deal.

Updated with acknowledgement by chief executive John Legere.

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About the author, Gregg Kell

Entrepreneur, Business Success Partner and Shaping The Future Podcast Host.

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